3 Steps to a High Performance SDR Career
+ behind the scenes #3
Chris Ritson
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19 Jan 2024
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3 mins
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Most people feel a huge sense of relief when they’ve found a new role but they forget that’s just the start of the journey.
As my old mentor put it:
‘‘Finding a great role in sales is hard. Ramping up is harder. Staying consistent is the hardest’’.
Today, I’m going to share lessons with you from Johnny Stiffell who is an SDR at Cognism.
Last week, he exclusively shared with me his secrets on how he:
Landed a new role last year
Ramped in record speed
Created a simple plan to consistently smash target
I hope you can use the lessons, whatever your current situation.
Part 1: The Job Hunt
We all know finding a new role is hard at the best of times but in a recession. Well, that makes it 10x as tricky.
In my interview with Johnny he shared with me was that he treated his job hunt like a sales process using a ‘Cold Outreach Method’:
I thought it was genius.
Here is it:
Wrote down his ‘‘Ideal Employer-Profile’’ - size, location, attitude towards remote work, etc.
Found 50 accounts that were currently hiring using RepVue
Identify a ‘Top 10’ that fit his criteria as an ‘‘Ideal Employer’’
Identify 3-5 people at each Ideal Employer - hiring manager, AEs, other commercial leaders, c-suite
Build a 10-step sequence including Cold Calls, Cold Emails, and LinkedIn touches
Begin Outreach steps
Manage responses and stack up as many interviews as possible
Qualify potential employers as you move through the stages
Drive urgency using feedback from other successful interviews
We all know it’s easy to just mass blast every company who have open job roles but if you follow the process, you’ll not only stand out and get interviews, you’ll have your pick of the offers.
Part 2: Ramping Rapidly
Johnny ramped faster than any other SDR Cognism has ever had (they’ve had 150+). He averaged >150% of quota.
He shared with me 3 tips so you can ramp fast as well:
Professional Persistence:
Johnny makes every single step, of every single sequence count. He reduces automation to less than 20% and relies on building trust with each outreach attempt.
Whilst he doesn’t see any positive feedback in most cases (don’t we all) he knows that by making sure each step he completes is building trust. that trust stacks up over time and eventually the prospect will respond.
Here’s his 10-step sequence incase you’d like it:
Day 1 - LI Connection, Call, Email (not pushy)
Day 2 - Call
Day 3 - InMail / 1st connection message
Day 4 - Call and revert them to the 1st Email
Day 5 - Call
Day 6 - Call, LI message
Day 7 - Call, Email (Add a nice ‘P.S’).
Day 8 - Call
Day 9 - Send a video
Day 10 - Call in AM + PM (D-Day, my last shot… for now).
Most sellers have sequences set up. The difference is Johnny never underestimates the power each step can have on his results.
In his words: ‘‘One call, email, or DM can change your entire month’’.
Leveraging Information:
‘‘The difference between a good and great SDR is how well they leverage research and intel’’ - Johnny Stiffell, 2024.
Johnny relies heavily on triggers, technographic data, intent data, and past conversations to construct his messaging.
Simply put, if he can’t find much information that he can leverage in his outreach he deprioritizes the prospect.
Why? Because it’s much more effective to only send prospects messages that you can make personal.
A/B Testing:
When Johnny told me he A/B tests his messaging my eyes lit up.
Finally, an SDR that ‘‘gets’’ the benefits of making sure they test their messaging and review their results.
Every week Johnny tests 2/3 new hooks, PS messages, etc to see how they compare to previous weeks.
He then picks the best-performing message of each of the A/B tests and does MORE of it.
Simply put, he’s worked out what prospects want to hear and is scaling it across his account list.
Genius.
Lesson 3: Staying Consistent
This is the hardest part.
Everyone can hit target once but staying there is incredibly hard.
Here’s what Johnny plans to do to stay above quota so he can go and chase a promotion this year:
Daily Effort - he knows that by just turning up and doing his work Mon-Fri he will beat 99% of other people just by being disciplined and repeating what works.
Have a Strategy - most sellers don’t have a plan they follow they simply ‘‘do their KPIs and hope for the best’’. Johnny knows his conversion metrics and adjusts his tactics accordingly.
Test, Test, Test - buyers catch on to sales tactics pretty quickly. Johnny plans to keep testing his messaging to stay ahead of the competition (all the other SDRs).
Conclusion:
None of this is rocket science. Johnny doesn’t have an IQ of 38392 (sorry Johnny).
But what he does have is the right combination of daily inputs that help make him successful.
Whether that’s finding a role, ramping up, or being consistent the challenge lies in turning up every day and repeating inputs you know win.
The hard bit is finding that combination of inputs but I hope this newsletter helps guide you closer towards it.
PS. If you want to connect with Johnny on Linkedin, you should.
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